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Frequently Asked Questions
SHIPPING AND PRE-ORDER
As soon as you place your domestic ready to ship order it will take 1-3 days to process. Once we send you order you can expect it within 3-10 days.
Preorders take 6-9 weeks to arrive to our warehouse, 1 week to process, and 3-10 days to ship.
For International orders, it can take up to 1.5 weeks to process. Once we send your order, you can expect it within 2-4 weeks.
For more details on everything shipping click HERE.
You will automatically receive email consistently updating you as your order passes through each step. If you also want updates by text message, you can provide your number at checkout.
Pre-order allows you to secure your favorite dress before we even receive it in our warehouse. Usually, it takes around 6-9 weeks from the day the pre-order is posted on the website for your dress to be shipped from our warehouse. Get more details HERE.
When you see a dress listed as "available" on pre-order, it simply means that you still have the chance to reserve your spot in line for that dress. Click HERE for more details.
Good news for our international shoppers! Many countries have a 'de minimis' value, which means if your order total (excluding shipping) falls below a certain amount set by your country's customs, you likely won't have to pay import duties or taxes. Keep in mind that this value varies by country and can change, so it's always a good idea to check your local regulations for the most up-to-date information.
Here is what we know right now:
Australia = $1000 AUD ($666 USD)
Canada = $40 CAD for taxes, $150 CAD for customs
Japan = 10,000 JPY ($60 USD)
Mexico = 980 pesos ($50 USD)
New Zealand = 1,000 NZD ($600 USD)
Saudi Arabia = 1000 SAR ($266 USD)
United Kingdom = 135 GBP ($170 USD)
If your country is not listed above, you can find information online, or feel free to reach out to us at info@taylorjoelle.com.
Sizing and care
Each product page will include a detailed sizing chart in their product description. This chart outlines measurements for height, chest, waist, and hips, making it easy to find the perfect fit. Learn more about sizing HERE.
Most of our adorable dresses are crafted from a soft and breathable 95% cotton blend with 5% elastane for a touch of stretch. This combination ensures comfort, movement, and long-lasting wear. Imagine twirling and playing without feeling restricted!
For fun in the sun, our swimsuits feature a durable and quick-drying body made of 82% polyester and 18% elastane. This blend is chlorine-resistant and provides excellent UPF 50+ sun protection for worry-free play. The lining is typically 100% polyester for added comfort and quick drying.
Additional Fabrics: We occasionally use other fabrics for specific designs or functionalities.
Rest assured, we prioritize high-quality, comfortable, and safe materials for all our products. All fabrics are quality tested. We want your little ones to look and feel their best while playing, exploring, and making memories!
We have provided some instructions for general care HERE. Please note that some dresses may require more a different care routine. If this is the case, instructions will be included when you receive your order.
Returns and exchanges
Items that are unworn, unwashed, and have all original tags attached may be returned for a full refund! Click HERE for detailed instructions.
Cancellations and Modifications Explained!We understand that sometimes plans change, and you might need to tweak your Taylor Joelle order. Click HERE for the scoop on cancellations and modifications.
We're so sorry to hear you've encountered a problem with your order! Our friendly Customer Service team is here to help you get things back on track quickly and easily. Click HERE for detailed instructions and information.
If you received the wrong item in your Taylor Joelle order, don't worry! Click HERE to help you get things back on track.
We know the excitement of waiting for your Taylor Joelle package, and the disappointment when some pieces go missing from the party. Don't worry! Click HERE and we'll help reunite you with your missing treasures.
Exchanging your item for the right size is easy and hassle-free. Click HERE to get started.
Product availability
Want to get the insider's information on upcoming products? You can learn everything you need to know by following our social media, signing up for text messages and reading our newsletter. Click HERE for more information.
Many of our items are only on the website for a limited time, so don't wait to order! Click HERE for more details.
While we're not currently offering custom-made dresses, we're always looking for ways to create pieces that our amazing customers like you will love! Click HERE to learn how you can stay in the loop and help shape our future designs.
Other
We know how frustrating it can be when a discount code doesn't work at checkout. Don't worry, we're here to help! Click HERE to learn what you can do.
Smile Rewards is our way of saying thank you for shopping with Taylor Joelle! It's a free loyalty program that lets you earn points on every purchase, which you can then redeem for discounts on future orders. Click HERE for details.
We take pride in providing our customers with a first class experience. Our customer team works hard to take care of you. Click HERE to find out what we can do to help you.
Come experience the magic in person! Our storefront in Provo UT lets you skip the shipping costs and immerse yourself in the Taylor Joelle experience. Click HERE for our address and to find out what our storefront offers.
We accept most cards, Google and Apple Pay, and ShopPay! Click HERE for the details.