We understand that sometimes plans change, and you might need to tweak your Taylor Joelle order. Here's the scoop on cancellations and modifications:
- We can cancel orders that haven't yet shipped. This includes most pre-orders, which typically take 4-6 weeks to arrive at our warehouse before shipping.
- To cancel an order, simply email our friendly customer service team at firstname.lastname@example.org. Please include your order number and a brief explanation for your cancellation request.
- Once your order has shipped, unfortunately, cancellations are no longer possible. However, you can still return or exchange your items for free within our return/exchange policy timeframe if you've purchased Redo. If you did not purchase Redo, you may need to pay a small fee to make a return.
Making changes to an order before it ships is usually possible. This could include things like:
- Changing the size or color of an item
- Adding or removing items from your cart
- Updating your shipping address
- To make changes, please contact customer service as soon as possible at email@example.com. We'll do our best to accommodate your request before your order goes out for packing.
- Once your order has shipped, modifications are typically not possible. However, depending on the situation, we may be able to offer alternative solutions like returns or exchanges.
Important Points to Remember:
- The sooner you contact us, the more likely we are to be able to accommodate your request.
- Pre-orders typically have longer cancellation windows due to their extended lead time.
- Our return/exchange policy provides flexible options for modifying your order after it has shipped.
We're here to help! If you have any questions or need assistance with cancelling, modifying, or returning your Taylor Joelle order, please don't hesitate to reach out to our customer service team. They'll be happy to guide you through the process and ensure you have a smooth and positive experience.