We know how frustrating it can be when a discount code doesn't work at checkout. Don't worry, we're here to help! Here's what you can do:

1. Check the Code:

  • Double-check the spelling and capitalization: Even a tiny typo can throw off the system.
  • Make sure the code hasn't expired: Discount codes often have expiration dates, so double-check the validity period before using it.
  • Review the code's requirements: Some codes might only be applicable to specific items or order values. Ensure your order meets the code's criteria.
        1. System Limitations:
        • One code per order: Our system only allows one discount code per purchase. If you're trying to use multiple codes, unfortunately, only the first one entered will be applied.
        • Combined discounts: Our discounts will not work when combined with others codes unless it is clearly specified on our website.
        • Smile Rewards: Unfortunately our discount codes cannot be combined with Smile Rewards unless clearly specified on our website. But don't worry, even though you generally can't stack you Smile Rewards, you will still be earning more rewards when you use discount codes.

          3. Need Help? Contact Us!

          • If you've checked everything and the code still isn't working, don't hesitate to reach out to our friendly customer service team at info@taylorjoelle.com. They'll be happy to investigate the issue and assist you further.
          • For existing orders where the discount didn't apply, please include your order number and the failed discount code in your email. This will help them resolve the issue quickly and efficiently.

              Remember: We're always here to help! If you have any questions or concerns about your discount code, please don't hesitate to contact us. We want to ensure you have a smooth and enjoyable shopping experience at Taylor Joelle.

              Happy shopping!

              P.S. We're always working to improve your shopping experience. Keep an eye out for future updates and improvements to our discount code system!