As soon as you place your order it will take 1-3 days to process. Once we send you order you can expect it within 3-10 days. For more details on everything shipping click HERE.
You will automatically receive email consistently updating you as your order passes through each step. If you also want updates by text message, you can provide your number at checkout.
Pre-order allows you to secure your favorite dress before we even receive it in our warehouse. Usually, it takes around 6-7 weeks from the day the pre-order is posted on the website for your dress to be shipped from our warehouse. Get more details HERE.
When you see a dress listed as "available" on pre-order, it simply means that you still have the chance to reserve your spot in line for that dress. Click HERE for more details.
Sizing and care
Look towards the bottom of each product page for a detailed size chart. This chart outlines measurements for height, chest, waist, and hips, making it easy to find the perfect fit. Learn more about sizing HERE.
Click HERE for an overview of the fabrics used in our most popular items.
We have provided some instructions for general care HERE. Please note that some dresses may require more a different care routine. If this is the case, instructions will be included when you receive your order.
Returns and exchanges
Items that are unworn, unwashed, and have all original tags attached may be returned for a full refund! Click HERE for detailed instructions.
This program allows you to return products that don't meet the standard return requirements. Click HERE to learn how it's done.
We understand that sometimes plans change, and you might need to tweak your Taylor Joelle order. Click HERE for the scoop on cancellations and modifications.
We're so sorry to hear you've encountered a problem with your order! Our friendly Customer Service team is here to help you get things back on track quickly and easily. Click HERE for detailed instructions and information.
If you received the wrong item in your Taylor Joelle order, don't worry! Click HERE to help you get things back on track.
We know the excitement of waiting for your Taylor Joelle package, and the disappointment when some pieces go missing from the party. Don't worry! Click HERE and we'll help reunite you with your missing treasures.
Exchanging your item for the right size is easy and hassle-free. Click HERE to get started.
Product availability
Want to get the insider's information on upcoming products? You can learn everything you need to know by following our social media, signing up for text messages and reading our newsletter. Click HERE for more information.
Many of our items are only on the website for a limited time, so don't wait to order! Click HERE for more details.
While we're not currently offering custom-made dresses, we're always looking for ways to create pieces that our amazing customers like you will love! Click HERE to learn how you can stay in the loop and help shape our future designs.
Other
We know how frustrating it can be when a discount code doesn't work at checkout. Don't worry, we're here to help! Click HERE to learn what you can do.
Smile Rewards is our way of saying thank you for shopping with Taylor Joelle! It's a free loyalty program that lets you earn points on every purchase, which you can then redeem for discounts on future orders. Click HERE for details.
We take pride in providing our customers with a first class experience. Our customer team works hard to take care of you. Click HERE to find out what we can do to help you.
Come experience the magic in person! Our storefront in Provo UT lets you skip the shipping costs and immerse yourself in the Taylor Joelle experience. Click HERE for our address and to find out what our storefront offers.
We accept most cards, Google and Apple Pay, and ShopPay! Click HERE for the details.
