We want you to love your Taylor Joelle, Holly & Bloom, or Rosie Beach purchase, but we understand that sometimes things don't work out. Here's our return policy to help you make your return as smooth as possible.
Returns for Refund:
- Taylor Joelle is now covering all fees for returns and exchanges! This means that your return will not cost you a penny.
- Your item must be unworn, unwashed, and have all original tags attached.
- Once your return is approved, we will provide you with a prepaid shipping label.
- Upon receipt and inspection of the item, we will issue a full refund to your original payment method.
If you wish to return an item that does not meet the above conditions, it will be processed as a Buyback. Please see our Buyback Page for more information.
- If your item arrives with a defect, please contact us immediately.
- We will require documentation to verify the defect, such as photos or videos.
- Once the defect is verified, we will issue a full refund and provide you with a prepaid shipping label for the return.
- In all scenarios, the item must be returned in the same condition it was received.
- Please package the item securely to prevent damage during shipping.
- We reserve the right to refuse a return if it does not meet our return policy requirements.
- Products sold as final sale do not qualify for returns unless it is a defective product.
*Rosie Beach products do not qualify for any Buybacks unless it is a defective product.
Initiating a Return, Exchange Buyback:
To initiate a return, please click HERE to start the return process.
We are committed to providing our customers with excellent service. If you have any questions about our return policy, please do not hesitate to contact us.