Regular Shipping Times: When an order is placed, the items are shipped within 1-3 business days, and will arrive to the customer in anywhere from 2-10 business days. Overnight Express Shipping is not offered at this time.
Shipping is free for domestic orders over $75.
Updated 2023: shipping may take longer than expected due to delays. Please make plans to order in advance.
Launch Day Shipping Times: Orders placed during new item launches take approximately 1 week leave our facility, and will arrive to the customer anywhere from 2-10 business days. See Preorder Shipping Times for Preorder Launches.
Preorder Shipping Times: Please read product description to learn transit times for preorders. Unless otherwise noted in the product description, preorder items arrive to the Taylor Joelle warehouse within 4-6 weeks. After arrival in the warehouse, items take approximately 1 week leave our facility, and anywhere from 2-10 business days to arrive to the customer.
International Shipping: Ship times vary. Shipping times on international orders (including Canada) can take around 4 weeks. If you haven't received your package after 4 weeks, please contact us.
Unfortunately we do not offer priority or express shipping internationally.
Please be aware that customs may be charged on buyers end, and is not something we can control.
Order Pick Up: For information on local pick up when opting out of shipping, please review our order pick up and warehouse hours.
Please consider insuring your package with Navidium Shipping Protection as it will cover any issues in package delivery. Navidium Shipping Protection can be added to your order at check out.
If your packaged is lost or damaged in shipping, please email "firstname.lastname@example.org" with your order number. Customer service will arrange a replacement, a refund, or will give you further instructions.
Returns and Refunds
Please reference our Return Policy and then email "email@example.com" to initiate a return or exchange!