When Can I Expect My Order?
We understand you're excited to receive your new Taylor Joelle goodies, and we want to make sure you have all the info you need about shipping times! Here's a breakdown:
Regular Shipping:
- Order Processing: 1-3 business days.
- Delivery Time: 2-10 business days (domestic).
- Free Shipping: For orders over $100 (domestic only).
Launch Day Shipping:
- Order Processing: Approximately 1 week.
- Delivery Time: 2-10 business days (domestic).
Preorder Shipping:
- Warehouse Arrival: 4-7 weeks (depending on product).
- Facility Processing: 1 week.
- Delivery Time: 2-10 business days (domestic).
International Shipping:
- Delivery Time: Around 4 weeks.
- Customs Fees: May apply, and are the buyer's responsibility.
- Priority/Express Shipping: Not available.
Please Note:
- Updated 2023: Shipping times may be longer than expected due to delays. Please plan accordingly and order in advance.
- For specific pre-order information, please refer to the product description.
- For local pick-up options, review our order pick-up and warehouse hours.
Shipping Options Explained!
Choosing the right shipping option can make all the difference when you're excited to receive your Taylor Joelle goodies! Here's a breakdown of your choices:
Domestic Shipping:
- Flat Rate of $5.25: Enjoy convenient and affordable delivery for all domestic orders.
- Delivery Times: Typically within 2-10 business days, but please note that delays may occur during peak seasons.
International Shipping:
- Rates Vary by Country: Enter your address at checkout to see your specific shipping cost and estimated arrival time.
- Delivery Times: Generally around 4 weeks, but may vary depending on your location.
- Additional Fees: Please be aware that customs fees may apply upon delivery and are the buyer's responsibility.
Additional Information:
- Priority/Express Shipping: We currently don't offer expedited shipping options for international orders.
- Order Pick-Up: If you're located near our warehouse, you can choose the local pick-up option at checkout.
- Launch Day Shipping: Orders placed during new item launches may take approximately 1 week longer to process and ship.
- Preorder Shipping: For preordered items, please refer to the product description for specific delivery timeframes.
We recommend placing your order well in advance if you need your goodies by a specific date.
Peace of Mind for Your Taylor Joelle Order
What is Shipping Protection?
Redo offers optional insurance for your Taylor Joelle order, providing peace of mind in case of unexpected issues during delivery. Adding this protection at checkout ensures you're covered if your package gets lost, damaged, or stolen.
Benefits of Shipping Protection:
- Financial protection: Reimbursement for the full value of your lost or damaged items, giving you complete peace of mind.
- Convenience: No need to file claims with the shipping carrier. Redo handles the process on your behalf.
- Fast resolution: Get a replacement or refund quickly, minimizing disruption to your shopping experience.
How to Add Shipping Protection:
Simply select the "Redo" option at checkout. The cost will be added to your order total.
What to Do if Your Package is Lost or Damaged:
- Contact Us: Email info@taylorjoelle.com with your order number and a brief description of the issue.
- We'll Handle It: Our customer service team will work with Redo to arrange a replacement, refund, or provide further instructions.
Additional Information:
- Remember, Shipping Protection is optional. You can choose not to add it if you prefer to rely on the standard carrier insurance included with your order.
- To ensure comprehensive coverage for your Taylor Joelle order, we recommend selecting Redo at checkout. Declining this option leaves your package uninsured, and you will be liable for any costs arising from a lost or damaged shipment.
We hope this FAQ helps you understand the benefits of Redo and how it can provide added peace of mind for your Taylor Joelle order.
Still Have Questions?
If you haven't found the answer you're looking for, feel free to contact our friendly customer service team! We're happy to help in any way we can.
We hope this helps you track your Taylor Joelle order and anticipate its arrival!
P.S. We're always working to improve our shipping times and options. Keep an eye out for updates in the future!
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