Buyback

BUYBACK POLICY

Taylor Joelle & Holly & Bloom Buyback Program Breakdown

Program Overview:

This program allows you to return any non-final sale items that are no longer eligible for a full refund or exchange, and receive store credit. You are not responsible for shipping fees in any scenario, as Taylor Joelle will be covering all costs for returns. Items must be received in the same condition as authorized for the promised level to apply. 

Eligible Items:

  • Taylor Joelle and Holly & Bloom brands only
  • Non-final sale

Levels and Conditions:

  • Like New: Worn less than 5 times, no stains, tears, or odors, clean and free of debris, appears new.
  • Good: Used but free of large stains (pea-sized or smaller), tears, missing embellishments, clean, no persistent smells.
  • Fair: Free of large tears (no greater than 1/4"), no significant embellishment loss, washed, no persistent smells, no large stains (penny-sized or smaller).
  • Well Worn: Does not meet the Fair level requirements.

Buyback Offers:

Level

 

Store Credit Buyback

Like New

 

70% of original purchase price

Good

 

50% of original purchase price

Fair

 

25% of original purchase price

Well Worn

N/A

Important Notes:

  • The quality of an item is determined upon its arrival at our facility. We reserve the right to reassess the quality of an item and adjust its value or category accordingly based on our evaluation.
  • While we strive to accept all items submitted, we reserve the right to reject any item for any reason at our sole discretion. Factors that may influence our decision include, but are not limited to, the item's condition, authenticity, or compliance with our guidelines.
  • Final sale items are not eligible for buyback.
  • Buyback offers are subject to change without notice.

How to Initiate a Buyback:

  1. Review the program conditions and ensure your item is eligible.
  2. Visit our website and click this link to begin the BuyBack process - https://taylorjoelle.com/apps/redo/returns-portal
  3. After you initiate the BuyBack from the above link, you’ll receive an email that contains instructions to download the label as well as packing and shipping instructions. 

Contact Information:

For any questions about the Taylor Joelle & Holly & Bloom Buyback Program, please visit our website or contact customer service at “info@taylorjoelle.com”.