We're so sorry to hear you've encountered a problem with your order! We understand the frustration it can cause when you receive a damaged or defective item. But don't fret, our friendly Customer Service team is here to help you get things back on track, quickly and easily.
Here's what to do:
1. Contact Us:
Reach out to our Customer Service team at email@example.com as soon as possible. They're available to assist you with any order issues.
2. Provide Details:
In your email, please be sure to include:
- Your order number: This helps us locate your order details quickly.
- The specific issue: Clearly state if you received a defective/damaged item, the wrong product, or are missing a piece.
- Relevant information: We will require documentation to verify the defect, such as photos or videos.
3. We'll Take Care of It:
Our team will review your request and once the defect is verified, we will issue a full refund and provide you with a prepaid shipping label for the return.
- Our Return Policy, available here: Returns and Refunds, provides detailed guidelines for returns.
- We prioritize prompt and efficient resolution of order issues. You can usually expect a response from our team within 24 hours.
We understand that receiving an damaged product can be inconvenient, and we sincerely apologize for any disruption this may have caused. We appreciate your patience and understanding as we work to resolve the issue as quickly as possible.