Oh no! While we strive for every twirl to be perfect, sometimes even the most beautiful dances have unexpected turns. If you received the wrong item in your Taylor Joelle order, don't fret! We're here to help you get your twirling dreams back on track.

Here's your guide to resolving the wrong-item mystery:

Step 1: Contact Customer Service

Our friendly customer service team is your first stop on the path to twirling bliss. They're experts at solving fashion mysteries and will gladly assist you with getting the right dress into your wardrobe. Reach out to them via email


Step 2: Have Your Information Ready

To make things smoothly, have the following information handy when you contact customer service:

    • Your order number: This helps them quickly locate your order details.
    • The item you received: Be specific about the name, style number, or any other identifying details.
    • The item you ordered: If you have the order confirmation email, you can easily share the correct item details.

Step 3: Trust the Twirling Experts

Our customer service team will assess the situation and provide you with the best solution, which may include:

    • Replacement: If the correct item is available, they'll happily send it your way.
    • Refund: If the item you ordered is no longer available, they'll process a full refund to your original payment method.
    • Return instructions: They'll guide you through the process of returning the incorrect item (don't worry, we'll cover return shipping!).


  • We understand that receiving the wrong item can be frustrating, but we are here to help!
  • Our Customer Service Team is dedicated to making your experience as positive as possible.
  • Don't hesitate to reach out if you have any questions or concerns.