*Shipping may take longer than expected due to delays caused by the Covid-19 pandemic. Please makes plans to order in advance.
USA shipping - Most orders ship with DHL expedited shipping. Some products are only available for pre-order, please read product description to learn transit times for pre-orders.
Orders that do not include a pre-order item typically leave our facility within 1-3 business days, and will arrive to the customer anywhere from 2-10 business days. Orders from Launch Days take approximately 1 week leave our facility.
Shipping is free for domestic orders over $75
International Shipping - Ship times vary. Please be aware that customs may be charged on buyers end.
Shipping times on international orders (including Canada) can take up to 4 weeks. If you haven't received your package after 4 weeks, please contact us.
In the event that your package is stuck in transit, lost, or stolen, a Route claim can not be filed for 7 days so please make sure to order in advance.
We accept returns of unworn products within 14 days of the customer receiving the product. Items can not be returned if they have been washed, damaged, or used for a photoshoot. If you would like to make a return please include your order number or packing slip, so that we can process your refund or exchange as soon as possible.
We do not refund shipping fees or provide return labels. Please send the product back to this address...
Taylor Joelle Designs
237 South Geneva Road
Orem, UT 84058