FAQs and Policies


Shipping:

*Holiday shipping may take longer than expected due to delays caused by the Covid-19 pandemic. Please makes plans to order in advance.

USA shipping -  Most orders ship with DHL expedited shipping.  Some products are only available for pre-order, please read product description to learn transit times for pre-orders.  

Orders that do not include a pre-order item typically leave our facility within 1-3 business days, and will arrive to the customer anywhere from 2-10 business days.   Orders from Launch Days take approximately 1 week leave our facility.

Shipping is free for domestic orders over $75

International Shipping - Ship times vary.  Please be aware that customs may be charged on buyers end. 

Shipping times on international orders (including Canada) can take up to 4 weeks.  If you haven't received your package after 4 weeks, please contact us.  

In the event that your package is stuck in transit, lost, or stolen, a Route claim can not be filed for 7 days so please make sure to order in advance

Returns:

We accept returns of unworn products within 14 days of the customer receiving the product. Items cannot be returned if they have been washed, damaged, or used for a photoshoot. If you would like to make a return please include your order number or packing slip, so that we can process your refund or exchange as soon as possible.

We do not refund shipping fees or provide return labels.  Please send the product back to this address...

Taylor Joelle Designs

3000 North University, Suite 150

Provo, UT 84604

 

Frequently Asked Questions

1. What size should I order?
Product size information can be found toward the bottom of each product detail page. Our dresses are true to size based on the children's dresses from Gap and Target, and we recommend sizing up if she is in between sizes for longer wear. We also recommend picking a piece of clothing of theirs that fits them perfectly, laying it flat, and then measuring it on the areas indicated on the size chart and keep in mind our dresses have a bit of stretch to them.

2. What does preorder mean?
To avoid sell out risk, we occasionally make our products available for preorder. Preorder products are made and shipped after your order is placed, taking about 4-6 weeks to ship to you. If a product does not have a preorder notice listed under the product description, they will be shipped to you within 1-3 business days from when you place your order. If you have a combination of preorder products and ready to ship products on your order, it will ship when all preorders are ready to ship. If you need your ready to ship items faster than your preorder items, we recommend placing two separate orders.

3. What fabrics are the products made of?
Almost all of our dresses are 95% cotton, with the other 5% being elastane.

4. How do I take care of my Taylor Joelle products?
We recommend washing on the gentle, cold setting, and placing it in a garment bag while washing. Then lay flat to dry.

5. What are my shipping options?
At checkout, there are two shipping options:
Economy for $6: 5-8 business days
Standard for $11: 3-5 business days

6. Can you ship internationally or process international credit cards? 
We currently offer international shipping through DHL International! Input your address at checkout to see if your location is serviced by DHL International shipping.

7. How can I pay for my order?
Taylor Joelle currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal, Apple Pay, and Google Pay.

8. How can I check the status of my order?
We know you are so excited to receive your order, which is why we will 
be sure to notify you when your order starts to ship via the email you entered when you placed your order.

9. Can I cancel or change my order?
We can cancel orders that haven't started to ship. Most preorders take 4-6 weeks to start shipping and can be cancelled during that time. Please email customer service at info@taylorjoelle.com

10. Can I exchange my order?
If you’d like to make an exchange, please reach out to customer service at info@taylorjoelle.com. If you prefer to place another order and return your order, please refer to our returns section above.

11. How do I return my order?
Returns are accepted for all items within 15 days of delivery. Please visit our returns section above to initiate the returns process.

12. What do I do if my order is damaged, I received the wrong item, or my order is missing part of it?
We value your support and strive to make sure you get all the high quality products that you ordered. Please email into customer service at info@taylorjoelle.com with your order number, a description of the problem and a picture of any defects.

13. Can I request a custom made dress?
Unfortunately, we don't make custom orders. We do want to make 
products that you love, so please join our Facebook page to receive sneak peeks on upcoming designs and help pick what we create next...

https://www.facebook.com/groups/440592750496273/?smid=test_id&utm_campaign=smartrmail_test&utm_medium=email&utm_source=smartrmail

14. My discount code is not working, what do I do?
Our system only allows one code to be used at checkout but can also be glitchy with one discount code. If the discount code is not applying or you have more than one code to apply to the order, please email customer service at info@taylorjoelle.com with your order number and the discount code so they can look into manually applying that to your order and send you a refund.

15. Where is Taylor Joelle based?
Our warehouse is located in Orem, Utah. We ship from this warehouse and receive our products from international sources.
16. What is the address for pick up orders? 
We would love to meet you and save on shipping! Schedule a pick up order at checkout and come grab your package at the following address: 

237 South Geneva Road, Orem, UT 84058


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